Returns Policy

Your complete satisfaction is important to us. Our return policy only apply to product that you received defective or damage through normal use.


When your shipment arrives

 Before you sign the delivery receipt, inspect your shipment for any possible damage

If your parcel shipment arrives damaged, write a note on the delivery recipt describing the damage and contact our customer service

If your truck shipment arrives damaged, refused the shipment, write a note on the delivery receipt descibing the damage.The trucking company is liabel for damages only if you note it on the delivery receipt.

Please keep all cartons and packing materials along with your damaged merchandise together until you have spoken with us.

At time to time, products specification may change slightly in the size, colour or design style, it may become different to the product show in our website or brochure. Kindly check with us if the size, colour or design is important to you as we do not accept good return bases on manufacturer change of design.


An authorization must be received prior to returning any merchandise. Items shipping directly from the manufacturer require special approvals for return. You may wish to contact our Customer Service prior to your purchase if you wish to validate the specific terms related to your ability to return these items. Custom products and furniture products manufactured to your specific instructions for stain, wood species plastics color and upholstery are considered custom. Furniture is considered custom and is therefore non returnable unless received defective or damaged.


All returns must be in their original packaging and in resalable condition unless defective or damaged. Returns may be subject to restocking fees. A representative will contact you of your request (excluding weekends).


©2019 is an online store of Promatech Library supplies- All rights reserved.

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©2019 is an online store of Promatech Library supplies- All rights reserved.

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